Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

94%
92%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"The staff and the doctor made me feel completely at ease with being there and preparing me for my procedure. Everyone was courteous and interested in my well being. Excellent treatment."

"No one likes this procedure but you all make it painless and easy. Everyone was wonderful!"

"Excellent staff, from reception to nurses, technicians and doctor. Excellent. My thanks to all for an easy experience, from check-in to check-out."



"My experience at the facility was exceptional. The Staff was 'top-shelf'!"

"Second procedure at t hlis facility fantastic staff and doctors"

"All of the staff helped me to be very relaxed before and after the procedure. Dr. Garbis provided excellent information about what he did during the procedure. My husband and I fully understood."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.